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We want to ensure that patients, their families, and carers are represented and heard at all stages of their care and experience with the practice.
Patient Participation Groups (PPGs) are made up of volunteer patients, the practice manager, one or more of the GPs and other members of staff. The group meets on a regular basis to discuss the services we offer and explore how improvements can be made for the benefit of both patients and the practice.
Through the PPG, we aim to share information, provide updates, and work collaboratively with patients on service developments. This helps us ensure we are delivering care that meets individual needs and supports a positive patient experience.
We will hold PPG meetings quarterly (4 times a year) both face to face and online, and will also share relevant updates and information between meetings where appropriate.
The PPG is not a forum for discussing individual patient concerns. We have a separate process in place to support patients who wish to raise a concern or share a compliment.
Has an active core group
Reflects a diverse membership and wide reach
Works in partnership with the practice
Agrees a 6–12 month action plan with the practice
Operates with autonomy and does not rely solely on practice staff
Is visible within the community and works with voluntary organisations
Gathers patient views and feedback
Influences service improvements
Assisting the practice in communicating with patients and gathering feedback
Influencing service improvements — small changes can make a big difference
Improving waiting areas, phone messages, websites, newsletters, and social media
Reducing the need for GP appointments through social interaction and community activities
Promoting volunteer opportunities
Supporting healthy lifestyles through information, education, and activities
Providing practical support such as car park marshalling and assistance at flu clinics
Engaging with patients via social media, surveys, and face-to-face feedback in waiting areas
If you are a patient at the practice and would like to join our PPG,
please complete the short form via the link below,
Or Scan the QR code
and we will be in touch regarding opportunities to get involved.
Tuesday 23rd June 2026
12:00-13:00
To learn more about PPG’s the following websites are very useful
YSMC PPG Code of conduct that we request all members to sign up to before participating.
Chairperson-
Practice Manager- Leanne Wright
