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About the Patient Participation Group

Yorkshire Street Medical Centre

Who are we?
We are a virtual group of patients who share information relating to the practice on our virtual platform/email.

What do we do?
We have a monthly email update and quarterly newsletter.
We hold coffee mornings where patients can come and chat to us.
We promote online services through information/sign up sessions at the practice.
We invite professionals to come and explain about serious illnesses and healthy lifestyles.

What don’t we do
We don’t get involved in medical matters.
We don’t discuss our own, family or friends medical problems.
We would welcome new members of all ages who feel they could help?
Please contact reception on Burnley 731361 or email

Past surveys
During March 2014 a survey was sent to those members of the Practice Participation Group ask for comments relating to the practice and to offer feedback and approval on how the group was managed.

Download our YSMC 2015 Action plan

During February 2014 a survey was designed based on the priorities agreed by the PPG. This was sent to the members of the PPG initially for approval.

All the virtual PPG members were emailed a copy asking them to complete (104) and a further 396 copies were handed out opportunistically to patients attending the surgery.

79% completed questionnaires returned.

Download our YSMC 2014 Action plan

During February 2013 patients who attended the surgery and those members of our ‘virtual patient participation group’ were asked to complete a patient survey. The focus of this survey was to reflect on the previous year’s Action Plan to see if the changes implemented had been successful.

Download our YSMC 2013 Action plan

During January 2012 patients attending the surgery to either see a clinician or those visiting for other reasons were asked to complete a questionnaire. Patients who have signed up to the ‘Virtual Patient Participation Group’ were also emailed a copy of the questionnaire for completion.

A total of 127 questionnaires were completed and returned 63.5%

Download the results here

On Wednesday 29th February 2012 we held our first Patient Participation Group Meeting where delegates from the vPPG were invited to a meeting to discuss the results of the recent survey.

Download our YSMC Plan

We would like to offer patients the opportunity to join our Virtual Patient Participation Group to ensure that patients are involved in decisions about the range and quality of services provided. We would very much like to ask for and ultimately act on the views of our patients.

We are then hoping to involve patients in decisions that lead to changes to the services this practice provides or commissions from other healthcare providers.

We will need your email details so that we can contact you from time to time and ask you questions about the services offered.

Frequently Asked Question

What is a virtual patient participation group?

This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need.

How often will you be contacted?

Not very often, we anticipate that we will ask you questions approximately 4 times per year.

Will the questions asked be medical or personal?

We will only ask general questions relating to the services and how well we are doing in order to identify areas of improvement.

Who will be accessing my details & replies?

Yours details will remain secure & only accessed for the purpose of this group. Your replies will remain confidential to the practice manager only. Doctors will not be informed of individual’s identities.

If I join the group, can I change my mind at a later date?

Yes, at any time you can email the practice manager to ask for your contact details to be removed from the group.

Can I recommend my family & friends to the group?

Yes, as long as they are registered patients at the practice. The more members we have the more feedback we can obtain.

If you have further questions, please ask to speak to Michelle Hartley, Practice Manager at Yorkshire Street. As this is a new venture, we welcome comments and ideas on how best to move this group forward.

Ways to get involved

  1. Join the Group

    If you wish to be emailed periodically with updates, we would also be grateful if you could fill in the PPG Form. We will then add your email details to our database. Please be assured of complete confidentiality.

  2. Post on our Forum

    By accessing this forum you will be able to post comments, ideas and make suggestions relating to the Practice and your experiences when accessing services at the Practice. Visit the forum.

  3. Fill in our Survey

    Fill in our anonymous Patient Participation Group Survey by clicking here.