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Booking an Appointment

Book Online

Our reception staff are here to support and guide you to the most appropriate service. You may be asked a few questions when you call to make an appointment. The receptionist might suggest other professionals that could be more appropriate such as:

· Pharmacist
· Dentist
· Optician
· Talking therapists

There are many local services available to you, which would save you time and effort coming along to the surgery and ensure that we use our services better. We know that this can be confusing to know which service offers what services. Please see the following link.

Many minor ailments can be treated well at home and we would always encourage self-care. You may find the following link useful.

Our on-line booking system provides patients with a secure internet service to view, book or cancel appointments. Patients access this service via a secure server.

Try our online patient triage service:

In order to access the service, patients must register at the surgery, where they will be given a password to access the on-line system. The Practice has the right to refuse access to this service and can cancel registration at any time. Please ask a receptionist at the Practice for details of the on-line service.

Following registration at the Practice, click on the link below, and following the online instructions for booking online appointments.

Book Over the Phone

Our reception staff are here to help and direct you to the most appropriate service. Therefore it may be necessary for them to ask you some questions relating to your request to see a clinician.

On occasions it may not be necessary for you to see a doctor. If you have a minor ailment, the receptionist could direct you to the local pharmacy or to a dentist is a dental problem.

It may also not be necessary to come down to surgery.
For example if you have a query with medication or you want to up-date the doctor on treatments etc. In these cases, the receptionist can offer you a telephone consultation with the doctor or practice nurse. The clinician will usual ring you back at the end of their surgery.

call: 01282 731361

Failure to Attend

We do unfortunately have a problem with patients failing to attend appointments. Because of this, the waiting time to see a doctor is increased. We do appreciate that on occasions patients are unable to attend the Practice, but we do ask that you contact the Practice as soon as possible so that the appointment can be offered to someone else.

If a patient does fail to attend, this is recorded in their medical record and we do on occasions remove persistent offenders from the Practice list.

Late for an Appointment

It is important that you are punctual-patients will NOT BE SEEN if they are late as this will mean other patients also have to wait.

We have recently introduced 10 minute appointment slots with the doctors. The new 10 minute slots give patient and doctor an improved consultation time and have the benefit of reducing the length of time in the waiting room. However when patients are late, this means the doctor is kept waiting for the next patient. We are therefore unable to ‘slot-in’ patient who are late as this would lead to delays for the patients who turn up on time for their appointment.

Text Reminder Service

We have been offering text reminders to patients for prebooked appointments. A text will be sent 24 hours before your appointment. We will need your up-to-date mobile number. Please complete/update the change details form.

update my details

Appointment Details

You may see any doctor in the practice, but it is better to see one doctor consistently.

Children under 16 years should always be accompanied by a responsible adult.

Please tell the receptionist as soon as possible, if you are unable to keep an appointment or fill in the online emis form here.

The Practice operates a computerised appointment.

Only one patient can be seen per appointment. If you require a double appointment this must be requested at the time you make your appointment.

Appointments tend to be offered on a ‘non-urgent’ basis, therefore you will usually be offered an appointment in the next 2-3 days.

However if you require an URGENT appointment, this will always be offered the same day and you will asked to attend at the end of the surgery currently taking place.

The receptionists will do their best to offer you a convenient appointment but we cannot accommodate urgent requests at a time to suit the patient, i.e. after work/school – if the matter is urgent it is expected that the patient will attend the Practice at the end of the current surgery as offered by the receptionist.

It may be necessary for the receptionist to ask details of the presenting condition, as in some cases treatment can be requested from the doctor immediately. When requesting appointments with the practice nurses, the receptionist will always ask the reason for the appointment in order to ensure you are allocated the appropriate length of time with the nurse.