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BEEP

Burnley encouraging exercise on prescription. Referrals can be made to the healthy lifestyle team to enable you to access local health facilities.

Referral from clinician

BLOOD PRESSURE 24 HOUR (ABPM)

The only way to know if you have high blood pressure (hypertension) is to have your blood pressure checked. This can be done by your GP or another healthcare professional, and you can also check it yourself with a home testing kit. Healthy adults aged over 40 should have their blood pressure checked at least once every five years. If you are at an increased risk of high blood pressure, you should have your blood pressure checked more often, ideally once a year. The Practice can offer patients who have a raised blood pressure reading the opportunity of taking a 24 hour blood pressure monitor to help ascertain if there is a diagnosis of hypertension.

Make appointment at reception.

BLOOD TESTS

Blood tests are carried out to help the doctor/nurse ascertain your health status. They can also help to see if any medication you are taking are helping. We do not routinely inform you of your blood test results, however if you contact the surgery (most bloods results are available after 5 working days).

Blood tests are only at the request of the GP, nurse or a hospital consultant.
Please telephone after 2pm for results.

CARDIOVASCULAR CHECKS (CVD)

We offer a free CVD check to all patients aged between 40-74 years. This is a full health check to see what your future risk is of developing heart disease. Blood tests will be taken at this appointment, as well as height, weight & blood pressure.

Make appointment at reception or ask for a information leaflet.

CHLAMYDIA

Chlamydia is one of the most common sexually transmitted infections (STIs) in the UK. It’s passed on from one person to another through unprotected sex (sex without a condom). Most people who have chlamydia don’t notice any symptoms, and so don’t know they have it. Testing for chlamydia can be done with a quick urine test. You don’t need to have a physical examination by a nurse or doctor. Chlamydia is easily treated with antibiotics. If chlamydia isn’t treated, the infection can sometimes spread to other parts of your body and lead to serious long-term health problems such as pelvic inflammatory disease and infertility (not being able to have children).

Please ask for an appointment with a GP/nurse or at reception for a Besure kit.

CHRONIC DISEASE

Our practice nurses monitor all our patients who suffer from a ‘chronic disease’. This includes patients with diabetes, heart disease, COPD/airways disease, asthma and hypertension/raised blood pressure.

Please ask for an appointment with a nurse.

COIL/IUD

A coil or IUD (intrauterine device) is a long-acting reversible contraceptive (LARC) method. This means that once it’s in place, you don’t have to think about contraception every day or each time you have sex. You can use an IUD whether or not you’ve had children. There are 2 main types of coil – one that contains hormones and often helps people with heavy periods and one that contains no hormones at all.

Please make an appointment to see Dr Hemsley to discuss further. This service is also available to other practices patients, but they will require a referral from their own GP.

COMPLAINTS

Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first. Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. In any event, this should be within 12 months of the incident, or within 12 months of you discovering that you have a problem. Please direct your complaint to our Practice Manager who will respond with an acknowledgement within 3 working days.

Please ask at reception for a copy of our ‘complaints procedure’.

CONDOMS

Free condoms are available on reception or from any of the doctors or nurses. Condoms are 98% effective if used correctly. Two women in 100 whose partners use a condom will get pregnant in a year.

If you would like to discuss other contraceptive methods, please speak to a GP or ask for an appointment at Dr Hemsley’s ‘Sexual Health’ clinic.

DEPO INJECTION

Depo–provera the contraceptive injection, often shortened to DEPO is available in surgery.

If you would like to discuss other contraceptive methods, please speak to a GP or ask for an appointment at Dr Hemsley’s ‘Sexual Health’ clinic.

ECG

An ECG (electrocardiograph) is taken from by placing electrodes on the skin surface and a machine measures the heart’s electrical activity. Your GP may ask you to have a ECG if you’re taking certain medications or present with a history of symptoms suggesting a possible heart condition. This practice is able to offer ECGs at the surgery, which saves a visit to the hospital, as well as the GP having the results far sooner. The practice can also offer 24 hour ECGs and these are the same type of investigation as a normal ECG except the patient keeps the machine on for a period of 24hours (they can continue with normal activities during this time).

This service is also offered to patients from other practices but they will require a referral from their own GP.

EXAMINATION OF PATIENT

Depending on the symptoms a patient presents with, the doctor may be required to exam the patient. If you feel that the symptoms you have may require the doctor to examine you, please try and wear appropriate clothing. Items such as jeans and tights can be difficult to remove and clothing with lots of fasteners can take up valuable time. You should also ask for a double appointment if you think that you may require a examination.

EXTENDED HOURS

We offer extended hours to patients who work and would otherwise struggle to attend for routine appointments. These are held on a Monday evening where we have a doctor and a nurse available (Thursday evenings following a Bank Holiday Monday).

Please ask at reception.

IMPLANTS

The contraceptive implant is a small flexible tube that’s inserted under the skin of your upper arm. It releases the hormone progestogen to prevent pregnancy. The implant is inserted under the skin of your upper arm by a trained professional, such as a doctor. It lasts for three years. You can have the implant removed at any time, and your natural  fertility will return very quickly. This means that once the implant is removed, you could get pregnant as easily as if you’d never had the implant.

Please make an appointment to see Dr Hemsley to discuss. This clinic is also available to other practices patients, but they will require a referral from their own GP.

JOINT INJECTIONS

Two of our GPs are trained to provide joint injections. This is where a steroid is injected directly into a joint to ease severe joint pain. Your GP will be able to give you more information on joint injections, but these can be done on elbow, shoulder, hands (including carpal tunnel and trigger finger), hip (bursitis), knee, ankle and feet (including plantar fascitis).

This clinic is also available to other practices patients, but they will require a referral from their own GP.

MEDICALS

We offer private medicals to both our patients and those from other practices. These are usually for employment (HGV, taxi etc) or insurance purposes. There is a charge of £80 for the medical.

Please ask at reception.

MEDICATION

We need at least 48 hours notice to get any requested prescriptions ready for collection. Patients do ask why it takes 48 hours but this is because we get 100s of requests each day. Each one needs to be checked and signed by the doctor to ensure that the medication is appropriate for your condition. Even those medications you may have taken for years still need to be checked against any investigations you may have had recently are not affected by the medications you take. Please remember to order your medication on time allowing the surgery enough time to process.

Prescriptions can be ordered over the counter, by fax (01282 832477) email (scripts@nhs.net) via website www.ourdoctors.co.uk

MEDICINES MANAGEMENT

Anyone taking medicines prescribed by the practice will be monitored by the doctors to make sure that the medicine is appropriate and beneficial. It is important that any medication that you are no longer taking, you do not re-order, as the doctors won’t know that you are no longer taking it. This can affect the decisions the doctors make about any other treatments and investigations. We have a medicines manager and a community pharmacist available to help you to either understand the medication you take or help with ordering and delivery. Please ask the reception if you require any help with your medication. You may from time to time be asked to attend for a check, it is important that you attend these checks.

Ask at reception.

MINOR SURGERY

Your GP can offer you surgical procedures that are done here at the surgery, and save you a visit to the hospital. Appointments for the minor surgery clinic are usually much quicker than waiting for a hospital appointment. Procedures vary from small excisions (removal of a lesion), cautery of skin tags to joint injections. Your GP will be able to give more information on minor surgery procedures.

This clinic is also available to other practices patients, but they will require a referral from their own GP.

MISSED APPOINTMENTS

We do have a problem with patients missing their appointment. We understand that sometime you may not be able to attend, however we do ask that you let us know. Missed appointments are a valuable waste of our time and for our patients. We offer a text reminder facility if you have a mobile telephone.

Ask at reception.

PRECONCEPTUAL HEALTH

Preconception care is an opportunity for you and your partner to improve your health before you start trying for a baby. A healthcare professional can help you to assess your health, fitness and lifestyle, to identify areas that you may want to improve. It can also help if you just want to give your baby a good start. Allow plenty of time for preconception planning and care before you start to try for a baby. Your egg and your partner’s sperm will become mature about 100 days before you conceive.

If you want advice about preconception care before you try for a baby, please ask for an appointment with a GP.

PREGNANCY TESTING

You can have a free pregnancy test at the surgery. The results will be available almost immediately. You will need to provide a specimen of urine, clearly labelled with your name and date of birth. A positive test result is almost certainly correct. A negative result is less reliable. If you get a negative result and still think that you’re pregnant, wait a week and try again, or see a GP. If you are pregnant, you will be given the option of either an appointment to see the midwife or the GP should you be undecided about the pregnancy.

Ask at reception.

PRESCRIPTIONS

We need at least 48 hours notice to get any requested prescriptions ready for collection. Patients do ask why it takes 48 hours but this is because we get 100s of requests each day. Each one needs to be checked and signed by the doctor to ensure that the medication is appropriate for your condition. Even those medications you may have taken for years still need to be checked against any investigations you may have had recently are not affected by the medications you take. Please remember to order your medication on time allowing the surgery enough time to process.

Prescriptions can be ordered over the counter, by fax (01282 832477) email (scripts@nhs.net) via website www.ourdoctors.co.uk

PRIVATE WORK

Patients at the surgery are entitled to free NHS treatment and services, however we do also offer private work. This can include seeing private patients (those not entitled to free NHS work/overseas visitors) and also the completion of forms and certificates (passport applications).

Please ask at reception for a list of charges for private work.

RECEPTIONIST

Our Medical Receptionists are trained to help you get the most out of the services we have to offer. They can direct you to the most appropriate doctor or nurse if you can give them information relating to your needs. They will treat any information you give them in the strictest of confidence. If is important that you listen to the information and advice they give as this only have been given under the direction of the clinical staff. Our reception staff have one of the busiest jobs in the surgery and we would therefore ask that you help them to help you.

REFERRALS

Your GP or nurse may recommend a referral for further investigations or opinion to a specialist consultant. You are entitled to ask for a referral for specialist treatment on the NHS. You will need to see your GP if you wish to be referred to a specialist.

If you have a query regarding a referral, ask to speak to our Medical Secretary who will be able to assist you.

REPEAT DISPENSING

If you take medication on a regular monthly basis, ask at reception about our ‘repeat dispensing’ service. This allows you to have a batch of prescriptions for a period of 6-12 months without the need to keep ordering each month. This service is authorised by the doctor on an individual basis. Most medications require the patient to be review periodically therefore it is important that you attend for any review checks as recommended.

Ask at reception for more information.

SEXUAL HEALTH

Our GPs and nurses are here to discuss sexual health matters with you. They can give you information on the many contraceptive methods and also offer help with pre-conceptual health (when you’re considering starting a family). Dr Hemsley is also available to offer further methods of contraception including coil and implants. If you have any worries about infections, she can also offer a full STI screen (sexually transmitted disease) including chlamydia, gonnorhoea and HIV.

Please make an appointment to see Dr Hemsley.

TELEPHONE APPOINTMENTS

You are able to speak to a doctor or nurse via telephone. You must make a telephone appointment with reception. Usually the doctor/nurse will call you at a certain time. These appointments can be useful for reviewing a condition or if you require advice only.

Ask at reception.

TRAVEL HEALTH

Before travelling overseas, it is important to be aware of the possible health risks and how to prevent problems or minimise the chances of them occurring. For most foreign destinations it is recommended to receive travel immunisations. Most of these are free-of-charge and are available at the surgery.

Please ask at reception for details. You will be asked questions regarding your travel plans and a nurse will then be able to give you options on the appropriate immunisations.

WELL MAN/WOMEN

We can offer a health check which will consist of a height/weight/blood pressure check, this appointment will be with our health care assistant. However if you have a particular health concern it is always better to discuss this with your doctor.

Make appointment at reception.